- Please send orders by e-mail.
Every order have to contain:
- List of items ordered (using our catalogue number and name of product)
- Ev. other details (guard, pommel, blade details)
- System of shipping (personally, mail)
- Your actual name and full address
- Telephone number (Important for delivery)
- Tax identification number (for companies).
After this informations we are able to write you price calculation, delivery time and other details, ev. ask you last details before production. It is very important to know what you are buying, for all people who do not know our weapons we recommed try our products personally. So if you can, please ask for refernces of our goods, borrow it from your friend, and so on. Or meet us in our workshop, ev. on history festivals, in which we often participate.
Customization and custom work
We are trying to finish your custom orders in best mind, but sometimes its hard to prevent missunderstandings. In orders please use terms from our website. Always add type of blade (battle, slim, feather… ) where possible. Default blade of swords is BATTLE. Also please write all customizations to every product ordered in a comprehensive way. We can not accept any warranty claims for products, which were made based on incomplete or unclear order, so please make sure that we understand you and have all information before confirmation of order. When ordering completely custom measurements of swords we can not guarantee final weight or handling characteristics.
We use the DPD service to ship our products to all the European union.
Orientation prices for single parcel (cca 5 kg and 120 cm)
|shipping to neighbouring countries||€35|
|shipping to other countries in EU||€40|
|shipping outside EU||€50 – 150|
Sending of packets is typically realised every Monday. We usually send an e-mail with proforma invoice and payment information to the custommers in Thursday, the week before. The packet is sent if we reiceive the payment to Monday, 12:00. Other way we hold the packet, until we receive payment.